Shipping policy

New Zealand Shipping

We offer FREE Shipping NZ Wide

  • We aim to dispatch your order within 1–3 business days.

  • Your order will be delivered within 3–5 business days, with the exception of some regional areas, which may take up to 7 business days.

  • Your item will be delivered via New Zealand Post's standard service.

  • PO Boxes are not accepted.

Please Note: Delays due to New Zealand Post are beyond our control. While we do our best to ensure timely dispatch, any delays or issues with delivery that arise once the item is with New Zealand Post are not our responsibility.

Australia Shipping

We offer FREE Shipping to Australia!

  • Orders are dispatched within 1–3 business days from New Zealand.

  • Once your order arrives in Australia, it will be delivered using Australia Post's standard service.

  • Delivery typically takes 7–10 business days, depending on your location.

  • PO Boxes are not accepted.

Please Note: While we do our best to dispatch orders quickly, delays due to shipping carriers (New Zealand Post or Australia Post) are out of our control. We appreciate your patience and understanding.

Once your order is dispatched, you will receive a tracking number via email, so you can easily track your package.

If you have any queries regarding delivery, please feel free to contact us at hello@glowtheory.co.nz